The Information Technology Division has been hard at work developing and implementing a strategic plan and roadmap to support Larimer County in providing exceptional service to our citizens.  The highlights of that plan are outlined below or you can check out all of the details in our One Page Strategic Plan.

 

The Information Technology Division embraces these guiding principles:

  • Connect with customers
  • Customer-Centric
  • Value Enterprise
  • Quality-Minded
  • Empowered Staff
  • Healthy work-life balance

Critical enabler of County services and programs by utilizing technology services and solutions to realize value.

Brand Promise:  "Partnering to drive value."

We strive to be a front runner in government information technology strategy and customer success within Colorado.

In order to make our vision a reality, Larimer County IT is focusing on these goals for the coming year:

  • Improve Customer Experience Visibility
  • Simplify how customers initiate and track IT work
  • Investigate IT organizational changes to facilitate customer experience
  • Reinforcing stability in our infrastructure and cybersecurity awareness

These goals will be achieved in alignment with our guiding principles outlined above.

  • Customer segment review
  • Customer dashboards
  • KPI's for accountability
  • Reduce support call volumes
  • Map as-is service delivery
  • Standardize tools and terminology
  • Investigate improved service delivery models
  • Adopt updated Incident Escalation Policy
  • Simplified work intake process
  • Reduced telephone calls to the Service Desk
  • Team-based "swarming" support model
  • Standardized IT tools and terminology
  • Collaborative work environment
Innovation

Contact Us

200 W. Oak Street
Fort Collins, CO 80521
(970) 498-5000
Hours: 7:30am - 4:30pm, Monday-Friday