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Planning Customer Service Survey

My contact with the Planning Department involved:
General Inquiry Only
Informal Project Discussion
Pre-application Converence
Concept Review/Sketch Plan Review
General Development Plan
Preliminary Plat
Other 		Final Plat
Special Review
Variance (zoning)
Special Exception (zoning)
Site Plan
Violation of Land Use Code

Type of Contact:
In person with an appointment
Telephone conversation
Mail correspondence
In person without an appointment
Fax correspondence

My comments on this survey are for:
A specific staff member (name):
Overall service by planning staff

Reception Staff Evaluation

5 - Excellent

  4  

  3  

  2  

1 - Poor

NA

Staff was courteous and respectful to me?

Staff was accurate with external and internal referrals to individuals, depts., agencies, etc.?

Staff served me in a timely and efficient manner?
Comments:

Other Planning Staff Evaluation

5 - Excellent

  4  

  3  

  2  

1 - Poor

NA

Staff returned my phone call(s) by the next business day? Yes   No

Staff identified what I wanted and directed me to the correct person, dept., or agency? Yes   No

Staff clearly explained the process the application would go through and the process timelines?

Staff clearly explained what items I needed to submit with my application?

Staff listened to me and understood my desired outcome(s)?

Staff clearly explained the known issues/concerns pertinent to my inquiry and explained the options available to me?

Staff exhibited knowledge of the relevant subject matter?

Staff provided service to me in a timely and efficient manner?

Staff provided service in a fair and objective way?

I received consistent information, suggestions, and advice from one staff member to another?

Staff treated me in a courteous, and respectful manner?

Staff displayed a positive attitude?

Overall, staff provided accurate and complete information to me?
Comments:

Application Process Evaluation - I found the Planning Dept.'s "Procedural Guide" for my type of development review process:

5 - Excellent

  4  

  3  

  2  

1 - Poor

NA

Easy to read and understand?

Informed me of the process the application would go through?

Overall, it was useful information?
Comments:

Suggestions for improved customer service in the Planning Department?

Optional information for follow-up purposes only!
Name:
Phone: Email: