Larimer County Parks & Open Lands
Office Assistant Volunteer Expectations

Program: Administration, Volunteer program and Open Lands
Location: The Bison Visitor Center at Carter Lake
Reports to: Program Supervisor

An Office Volunteer donates their time assisting staff in the office by performing a variety of duties including clerical tasks or computer entry. They also provide excellent customer service to the public.

Duties vary, but may be a combination of the following:

• Answer telephones and greet visitors
• Process information requests
• Sell park permits
• Assist with mailings
• Make phone calls
• Interact with visitors. Holiday volunteers may serve cookies and coffee.
• Respond to requests for information on park regulations, procedures, and policies; refer complex situations to appropriate staff
• Maintain database records and logs
• Assist office staff with special projects like cataloging photos, filing newspaper clippings, counting money
• Make photo copies, assemble manuals and purge files
• Computer projects available for volunteers who are interested in doing this type of work (Database, Word, Excel and design projects)
• Perform general clerical duties and other related duties as appropriate

• Friendly and courteous to staff and visitors
• Ability to learn Parks and Open Lands visitor center procedures, policies, public use regulations and facilities (manuals will be available to reference).
• Ability to learn about and understand the organization and operation of the County and of outside agencies as necessary to assist visitors
• Establish and maintain effective work relationships with County staff and the general public
• Learn, interpret and apply the operating rules and procedures of the Department
• Communicate effectively
• Provide own transportation
• Complete volunteer orientation and training

• Prepare and train volunteers through orientation, tour, and on-the-job-training
• Organize and schedule volunteers in an efficient and timely manner
• Provide necessary equipment, supplies and supervision
• Evaluate effectiveness of volunteer training
• Provide feedback to volunteers
• Recognize and reward volunteers as valued team members

• Present yourself in a professional manner in behavior and dress
• Be prepared for your first assignment
• Provide excellent customer service to staff and visitors
• Follow through with time commitment explained at orientation
• Keep accurate record of time worked on forms provided and turn them in on a monthly basis
• Be on time (call in if can't make it on scheduled work days)
• Provide own transportation to visitor center

• Working with office equipment (copies, paper shredder, computers, fax machine, etc.)
• Paper cutter
• Repetitive motion tasks

The Larimer County Parks & Open Lands department is not obligated to provide a placement, nor are you obligated to accept the position offered. Opportunities for volunteers are provided without regard to race, color, religion, national origin, sex or age. Larimer County is committed to equality of opportunity.