POSITION TITLE:   EMERGENCY COMMUNICATIONS OPERATOR I -

                                                         ELIGIBILITY LIST

               POSITION NUMBER:   SHR.1191

                         DEPARTMENT:   SHERIFF

                STARTING SALARY:   $16.50 PER HOUR

    APPLICATION DEADLINE:   04/22/2008

 

 

Receives and transmits routine and emergency telephone, radio, and computer messages and dispatches required law enforcement, fire, and/or ambulance personnel and equipment.  Maintains continual radio contact with all on-duty personnel responding to calls or initiating calls.

 

SHIFTWORK REQUIRED

WILL BE REQUIRED TO WORK NIGHTS AND WEEKENDS

 

Successful applicants will be required to complete all of the following prior to hire:

·         Typing test - Only applicants who type 40 words per minute or greater will be considered for hire.  Applicants will be tested.

·         Written examination and simulated dispatch test.

·         Integrity and oral board interviews.

·         Polygraph examination.

·         In-depth background investigation.

·         Medical exam, including drug test.

·         Physical assessment test based on the essential job functions.

·         Have current Community CPR (Adult, Infant, Child) certifications (at applicant's expense) within 30 days of hire.

 

ESSENTIAL FUNCTIONS:

·         Receive incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls, and ring-down lines; obtain pertinent information, prioritize calls, take messages for duty personnel, and transfer callers.

·         Dispatch necessary emergency personnel including law enforcement units, fire departments, ambulance departments, and other agencies as needed.

·         Maintain radio contact with units on assignments.

·         Send, receive, record, and disseminate teletype information from state and national computer; maintain NCIC/CCIC certification.

·         Enter data into computer systems or databases; look-up information in database; create basic word processor documents and enter data into spreadsheets; use email to communicate.

·         Read maps and verbally describe detailed directions via radio or phone.

·         Maintain access and dissemination of confidential information.

·         Perform extensive computer work for criminal histories, background checks, previous contacts, warrants, officer safety information, etc.

·         Monitor building security alarm system, national warning phone, radio equipment, phone equipment, and all other essential job related equipment.

·         Perform Emergency Medical Dispatching for all medical calls received in the communications center.

·         Perform all tasks requested by law enforcement units, emergency services, volunteer fire, and ambulance departments.

·         Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and dispositions of emergencies.

·         Page and dispatch ambulances and/or tow trucks and rescue squads when requested.

·         Coordinate search and rescue efforts, disaster emergencies, motorized patrol units, and prisoner relays.

OTHER DUTIES:

·         Perform other duties as appropriate or necessary for performance of the job.

QUALIFICATIONS:

Knowledge of:

·         Modern office methods, equipment, and procedures.

·         Correct English usage, spelling, punctuation, and grammar.

Ability to:

·         Learn the radio dispatching procedures and rules associated with the operation of law enforcement, emergency services, fire, and ambulance communication network.

·         Learn interoperability radio and implementation of radio patching.

·         Communicate via various forms of electronic media.

·         Use office automation systems, including basic proficiency with computer applications such as email, word processor, spreadsheet, and database look-up and/or entry.

·         Learn the TTY System on the Vest Phones (communication with hearing impaired callers).

·         Learn Sheriff’s Office and County rules, regulations, policies, procedures, and standard operation procedures.

·         Work under stress and exercise good judgment in emergency situations.

·         Prioritize tasks.

·         Perform a variety of clerical duties, including extensive computer work.

·         Perform duties independently without close supervision.

·         Communicate clearly and concisely, both verbally and in writing.

·         Establish and maintain effective work relationships with a diverse population to include the public, inmates, staff, other criminal justice agency personnel, and County government staff.

·         Read and interpret maps.

·         Perform typing functions within required words per minute.

·         Work on a shift schedule as assigned.

·         Recognize different colors on control console - must not be colorblind.

EXPERIENCE AND TRAINING:  Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.

Experience:

·         No experience required.

Training:

·         High School Diploma or GED

·         After hire, successful completion of a 16- to 20-week training program in the Larimer County Sheriff’s Communication Center is required.

Licenses/Certifications:

·         Possession of, or ability to obtain, CPR and EMD certifications within 30 days of date of hire.

 

 

 

PHYSICAL/MENTAL REQUIREMENTS:

·         Must have acceptable hearing to monitor radio transmissions and appropriate voice skills to be clearly understood on radio, telephone, and intercoms.

·         May be required to sit for long periods of time.

·         Must have acceptable eyesight and must be able to clearly distinguish specific colors and shaded hues of colors.

·         Must have full use of arms, hands, and fingers to manually operate all switches, buttons, and dials, and to perform computer duties.

·         Must be able to work under stressful situations, such as responding to an emergency and handling radio traffic at the same time, dealing with irate or frantic citizens, and receiving directives from several sources.

·         May be involved in situations which are violent, distasteful, highly emotional, or representative of all levels of criminal conduct.

·         Must be able to talk extensively on intercoms, phones, and radios.

·         Must be able to record accurate information.

·         Must have good cognitive skills and awareness of work accuracy.

·         Must have ability to concentrate on more than one task at a time and to make independent decisions.

·         Must be able to work on a rotating shift schedule as assigned.

 

 

 

S:Job Postings\SHERIFF\2008\EmergCommOprI.SHR.1191.doc